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Reactive firefighting replaces strategic work
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About Freshworks Inc.
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax. For the freshest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X
The vibes around the current AI boom aren’t great, even in the tech industry, according to a lengthy social media post from Menlo Ventures partner Deedy Das.
Das described San Francisco as “pretty frenetic right now,” as “the divide in outcomes is the worst I’ve ever seen.”
Using a “back of the envelope AI calculation,” he projected that there are around 10,000 people — founders and employees at companies like OpenAI, Anthropic, and Nvidia — that have “hit retirement wealth of well above $20M,” while everyone else worries “they can work their well-paying (but <$500k) job for their whole life and never get there.”
Plus, “layoffs are in full swing,” and “many software engineers feel that their life’s skill is no longer useful,” leading to confusion about the best career paths and “a deep malaise about work (and its future),” Das said.
This prompted some eye-rolling on X, with entrepreneur Deva Hazarika arguing that “most of the people in this post” are “incredibly fortunate and can simply make a choice to be happy.”
Another user suggested it’s “pretty damn novel & also kinda nasty” that in the current cycle, “the same technology is both the lottery ticket & the thing eating your fallback.”
The vibes in SF feel pretty frenetic right now. The divide in outcomes is the worst I’ve ever seen.
Over the last 5yrs, a group of ~10k people – employees at Anthropic, OpenAI, xAI, Nvidia, Meta TBD, founders – have hit retirement wealth of well above $20M (back of the envelope…
Book-style folding phones are built for creativity and productivity. You get the best of a tablet and a traditional smartphone, all in one package, and the Razr Fold has some of the best multitasking features I’ve used on any foldable phone to date.
Surprisingly, though, several of the best multitasking features aren’t enabled by default on the Motorola Razr Fold, but I’ve been using it for a few weeks now and have unearthed several phenomenal features that are letting me get tons of things done without having to use multiple devices.
From three-way split screen apps to the grid-based multitasking UI, floating windows, and even a desktop OS-like taskbar, there are tons of ways to do everything everywhere all at once on your Razr Fold.
Split it to win it
(Image credit: Nicholas Sutrich / Android Central)
Book-style foldables like the Razr Fold are my favorite kind of smartphone. You get a normal screen on the outside for everyday tasks, and then you can open it up to reveal a massive tablet-sized screen that’ll really let you get things done. I’ve worked from my Razr Fold on the go more than a few times, and that’s all thanks to a handful of fantastic multitasking features that Motorola built into the phone.
The good news is that while many of my favorite foldable power features aren’t enabled by default, many of them are located in a single section within the settings menu. Let’s begin with the taskbar, which is the easiest way to treat this tablet like it’s a proper tablet, letting you instantly launch apps and run them in split-screen without having to navigate back home or perform some annoyingly finicky gesture.
1. Open the settings menu by tapping Settings in the app drawer on your home screen, or swiping down on the status bar and tapping the gear icon.
2. Select Foldable display from the list.
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3. Tap Task Bar.
4. Select Always show.
(Image credit: Android Central)
Now, when you unfold your Razr Fold, you’ll see a dedicated taskbar at the bottom of the screen. This taskbar stays put while you have apps open and makes it easy to multitask. You can tap an icon to launch an app in full-screen mode, or press on an icon and drag it to a part of the screen to launch an action.
Try opening one app full-screen first, then tap and drag another app’s icon to one of the following locations:
(Image credit: Android Central)
The left or right half of the screen will split apps vertically, making them the same size as if you were running them on the outer display. This is perfect for apps that don’t scale to tablet size very well.
The top or bottom half of the screen will split apps horizontally. I’ve never found a good use for this one, but I’m sure someone will find an app combination where splitting them like this makes sense. Both apps will be short and extra wide, so this is definitely a specialized need.
The middle of the screen will put the new app on a floating window, which can be moved around, resized, minimized, etc., just like windows on a Windows or Mac computer.
So far, all of this is pretty standard for any book-style foldable you can buy today, but Motorola has built in some truly special multitasking features for when you want to run three apps side by side or two full-screen apps at the same time.
1. Start by opening an app in full-screen.
2. Drag another app’s icon to the left or right side of the screen to split the apps vertically.
3. Find a third app icon, then press and drag it to the Add button that appears in the middle of the screen toward the top.
Now, you should see two apps running in a two-way vertical split, with a third hanging just off the side of the screen. Any time you want to swap over to this third app, just tap the window to slide the carousel. The key here is to tap the window, don’t swipe over.
Swap full-screen apps
You can also run two full-screen apps back-to-back, giving you access to two tablet-sized apps that you can switch between with a single tap. Here’s how to do that:
1. Unfold your Razr Fold and use the large screen.
2. Open any app you want.
3. On the taskbar, press and drag an app’s icon to the left or right side of the screen to run two apps side-by-side.
4. Press and hold the white bar in the middle of your screen that splits the apps, then drag it to the left or right until you see the window shape change, then let go.
5. The second app should now be stacked “behind” the foreground app. To switch to it, tap the app window on the side of the screen.
6. To go back to single-app fullscreen, press and hold the white bar on the side of the app, then drag it all the way to the side to make it fullscreen.
This 90:10 split, as it became known when the OnePlus Open debuted it in 2023, is the best and fastest way to multitask between two or three apps at a time, especially when using the Razr Fold’s larger inner display. If you find yourself commonly using the same apps, you can tap on the white bar that splits each app’s window, then tap Save app pair to create a custom pair on your taskbar.
You can use the same tactics to split apps horizontally on the outer screen, but it’s less effective since that screen is smaller. Still, give it a try next time you need to run two apps at once, and you might be pleasantly surprised with how well it works!
Lastly, you’ll want to swap out the massive tiles in the Overview menu for something that makes a lot more sense on a huge display. This feature only works on the large inner display, unfortunately, but it’s still worth taking the time to do it.
1. If you use gesture navigation, open Overview by swiping up and holding on the home bar until the multitasking screen appears
Or, if you use navigation buttons, tap the multitasking square key to open Overview.
2. At the top of the screen, tap the grid icon to switch to grid view.
(Image credit: Android Central)
Now, you can quickly switch between several apps at once instead of just one or two. It’s a lot more efficient and makes a lot more sense for a screen of this size. And that’s everything you need to know about multitasking on the Motorola Razr Fold!
Unlock the full power of your smartphone experience with a Motorola Razr Fold. Two screens and powerful multitasking features make it easy to get everything done at once, no matter where you might find yourself.
The IT Leader’s Guide to AI-
Ready Service Delivery &
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How to shift from escalation-driven operations to intelligence-driven operations
Most organizations are adopting AI on a foundation that wasn’t built to support it. As hybrid infrastructure and service volume grow faster than teams can manage manually, IT leaders must shift from escalation-driven to intelligence-driven operations. This guide provides the five stages to building an AI-ready service model that drives faster resolutions and delights employees.
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Amplify Your Team: Use native AI copilots and agents to supercharge operational efficiency and drive bottom-line savings.
Delight Your Employees: Transition to people-first AI software that delivers exceptional service experiences.
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About Freshworks Inc.
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax. For the freshest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X
Investors can’t seem to get enough of RJ Scaringe or his ideas.
In less than a decade, the serial entrepreneur best known for his EV company Rivian, has raised more than $12.3 billion from venture capital firms, as well as strategic and institutional investors for his three — and counting — startups. If the latest $400 million raise for his new venture Mind Robotics is an indicator, investors are still happily piling in.
Outsized raises for newly minted startups have become more common in recent years. But those hundred-million-plus seed rounds have generally been reserved for buzzy defense tech startups or AI companies founded by former OpenAI or Anthropic employees.
Those supersized seeds certainly weren’t flowing toward something as niche as an electric micromobility startup. And yet in 2025, Scaringe raised $105 million for exactly that — a startup called Also, which he founded that same year. The total has since surpassed $300 million, with DoorDash among its backers.
Jiten Behl, partner at Eclipse and former chief growth officer at Rivian, has spent years watching and learning from Scaringe. His firm is now one of Scaringe’s biggest backers, leading rounds in both Also and Mind Robotics — Scaringe’s industrial AI and robotics startup that he also founded last year.
Storytelling and communication are one of his superpowers, according to Behl, who joined Rivian when the company had just a handful of employees.
“When RJ explains a certain issue, topic, opportunity, vision, he just has this very unique ability to communicate it so effectively, and it comes across so credible,” Behl said. “He’s not trying to undersell the difficulty or oversell the opportunity, and that’s an art.”
Scaringe isn’t the only serial entrepreneur to repeatedly attract massive amounts of capital, but founders who can raise billions across multiple ventures remain rare. The self-professed car enthusiast who earned his doctorate in mechanical engineering from MIT, joins a small cadre of entrepreneurs that includes Tesla CEO and SpaceX co-founder Elon Musk, OpenAI CEO Sam Altman, Anduril and Oculus founder Palmer Luckey, and Jack Dorsey, who founded Square (now called Block) and Twitter.
The difference, at least in the view of some investors TechCrunch spoke to, is that he is able to separate selling the idea from selling himself. “He is very comfortable and confident in his own personality, and he’s not trying to be an Elon,” Behl said, noting that many have tried to make the comparison over the years.
“It’s not about him,” another insider familiar with Scaringe’s companies told TechCrunch. “When you talk to him, he has enthusiasm about the product that is completely external.”
Of course, there is confidence and even a little ego, the same source mused, but “it doesn’t weigh on you.” The source also added that Scaringe also has a unique ability to make you feel like the most special person in the room — a sentiment others echoed.
Giving that kind of undivided attention to an investor, supplier, or exec at a manufacturer is a challenge at the scale Scaringe is attempting. He is running three companies, often traveling between Palo Alto, Irvine, Rivian’s factory in Normal, Illinois, and a second factory soon to open in Georgia. And then there is family — Scaringe has three sons with his ex-wife.
Joe Fath, another partner at Eclipse, credits his open-mindedness and collaborative nature for helping him attract investment and juggle these connected, yet disparate businesses.
He noted that Scaringe also “has the rare combination of being a truly great engineer while also having an exceptional instinct for product design,” said Fath, who previously worked at a major Rivian backer T.Rowe Price. “Very few founders can operate at that level technically while also understanding what resonates emotionally with customers — both consumers and commercial buyers. That combination is incredibly uncommon and has clearly been part of what makes Rivian’s products (and now ALSO and Mind’s) so differentiated.”
The pace of Scaringe’s fundraising over the past eight years is particularly notable, and doesn’t seem to be slowing.
More than $11 billion, and by far the largest slice of VC and strategic capital, went into Rivian — most of it between 2018 and its blockbuster IPO in 2021. That’s a startling timeline especially considering the company, initially called Mainstream Motors, had existed since 2009. For years, Rivian operated as a small, unknown entity until its breakout moment in late 2018 at the Los Angeles Auto Show, when it revealed prototypes of its all-electric R1T truck and R1S SUV.
The money soon flowed, and from every direction. In early 2019 and just a couple of months after that reveal, Rivian raised a $700 million funding round led by Amazon. U.S. automaker Ford would invest $500 million and make plans to collaborate on a since-scrapped future EV program. Cox Automotive contributed $350 million. Rivian would close out the year with a $1.3 billion round — its fourth in 2019 — led by funds and accounts advised by T. Rowe Price Associates, with additional participation from Amazon, Ford, and funds managed by BlackRock.
In July 2020, Rivian raised $2.5 billion and another $2.65 billion six months later. As whispers of an IPO got louder, Rivian closed another $2.5 billion private funding round led by Amazon’s Climate Pledge Fund, D1 Capital Partners, Ford Motor and funds and accounts advised by T. Rowe Price Associates Inc. Third Point, Fidelity Management and Research Company, Dragoneer Investment Group and Coatue also participated.
Then the IPO came. Rivian raised nearly $12 billion in gross proceeds after locking in $78 per share. Its market cap hit $100 billion when it debuted on Nasdaq in November 2021. Today, it stands at $18.2 billion today, a significant comedown that also reflects the broader struggles of the EV sector.
The ability to raise that much capital, despite those headwinds, is exceptional. But Scaringe didn’t stop with Rivian. If anything, the pace has accelerated. Also and Mind Robotics have together raised more than $1.3 billion so far, with Mind Robotics moving especially fast: $115 million in its first year, $500 million in March, and another $400 million just this week.
Rivian also continues to land notable backers through high-profile deals like the $5.8 billion joint venture with Volkswagen Group and a robotaxi partnership valued at up to $1.25 billion with Uber.
“Now, the big question is, how much can he do?” Behl said. “That’s a question [that] already assumes that he’s reaching his limit. The thing is, he doesn’t look at it that way. His perspective is that there is huge value to be created, there is huge impact to be created, and I just have to do it.”
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At MWC, Honor officially showcased the Robot Phone after first teasing it late last year as a concept. Back in Barcelona, the company only confirmed that the phone would launch in the second half of 2026, but it has now narrowed things down further, officially confirming a Q3 2026 launch window.
Honor has been heavily hyping up the Robot Phone ever since its first teaser. We also got to see it in person at MWC, and for those who don’t remember, the Robot Phone features a gimbal-style camera system on the back that can automatically track your movement. It’s almost like having a DJI Osmo Pocket built directly into a smartphone.
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(Image credit: Sanuj Bhatia / Android Central)
In fact, Honor even took the Robot Phone to the Cannes Film Festival’s China Night event to showcase it again. During the event, the company also announced a partnership with ARRI, the German camera maker known for high-end cinema and motion picture equipment. That partnership could mean the Robot Phone ends up bringing some genuinely serious video capabilities.
It’s honestly good to finally see Honor confirming the launch timeline. And with a Q3 launch, the Robot Phone will go directly up against several major devices expected around the same time, including the Pixel 11 series and even Apple’s first foldable iPhone.
We still had a lot of questions around durability and long-term reliability when we first saw the device at MWC, but thankfully, it looks like we won’t have to wait much longer to properly test all of that.
What we still don’t know, though, is which markets the Honor Robot Phone will actually launch in. Considering Honor’s track record, we expect the device to debut in China first and then potentially make its way to global markets later on, if at all.
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Android Central’s Take
The Robot Phone was easily one of the wildest things I saw at MWC this year, and honestly, I’m glad Honor has finally given us a launch window. The ARRI partnership just makes this even more interesting.
Productivity software maker Notion is stepping into the agentic era.
In a livestreamed product announcement on Wednesday, the company, known best for its collaborative note-taking app, introduced a new developer platform that extends the capabilities of its custom AI agents, connects with external agents, and allows teams to build automated multistep workflows that can pull in data from any database.
By building an orchestration layer — a system that coordinates AI work across multiple tools and data sources — Notion is positioning itself as more than a note-taker with AI features and instead as a hub where people and agents can collaborate across tools and databases.
In February, Notion first launched its Custom Agents — AI teammates that handle repetitive tasks like answering frequently asked questions, compiling status updates, and automating workflows. Since then, Notion customers have built over 1 million agents, the company says.
However, these agents had limitations. They couldn’t connect with external data or use custom logic. External agents that companies used also didn’t have a way to connect with the Notion workspace. Teams had to work around these problems by using third-party automation platforms or writing their own scripts that run on their own infrastructure.
“It’s true that, historically, Notion hasn’t been the most developer-focused platform,” said Ivan Zhao, Notion co-founder and CEO, during the livestream. “But things are changing.”
Image Credits:Notion
Now, Notion will allow teams to deploy their own custom code. With its new Workers, Notion’s cloud-based environment for running custom code, customers can write their logic and deploy it to a secure sandbox (an isolated environment that keeps the code from interfering with other systems). This allows teams to do things like sync their data into Notion, build custom tools, and trigger work with webhooks — which are automated signals that kick off actions when something happens in another app — without needing to rely on external infrastructure.
You don’t even have to write the code. The company points out that your preferred AI coding agent can do it for you.
The Workers will use the same credit system as Custom Agents, but Notion is making this free through August, so developers can experiment.
Syncing external data sources is also a part of the Notion Developer Platform. Powered by Workers, the database sync feature can pull in data from any database with an API. That means you could access data from places like Salesforce, Zendesk, Postgres, and others within your own Notion databases — and keep the data current.
Zhao noted that this means that Notion’s users can now “use your Notion database as a sheer canvas to power both your workflows and your agents.”
Image Credits:Notion
Workers can also build agent tools with custom logic, for those times when connecting with a third-party via MCP — short for Model Context Protocol, an emerging standard that lets AI tools connect to external data and services — isn’t enough.
Another addition allows Notion’s users to chat directly with external AI agents they use, assign them work, and track their progress, as if they were one of Notion’s own custom agents. At launch, Notion says that Claude Code, Cursor, Codex, and Decagon are supported partner agents, but it plans to add more.
There’s an External Agent API, too, if teams want to connect their own internal agents with Notion, like those they’ve built specifically for their company’s needs.
Image Credits:Notion
Developers and agents interact with Notion’s new Developer Platform via the Notion CLI, a command-line tool for developers, available on the company’s Business and Enterprise Plans.
The Developer Platform represents a shift in strategy for Notion as it becomes more of a programmable platform than just an application, setting it up to compete with other workflow automation platforms. As businesses increasingly look to automate knowledge work and build internal AI systems, a platform that ties together agents, custom code, and live data in one place starts to look less like a productivity app and more like core infrastructure.
It also follows the broader trend among AI companies, which have been moving beyond the AI chatbot to offer agentic tools that can take actions across different software platforms.
“Any data, any tool, any agent — that’s the big picture for the Notion Developer Platform,” Zhao said.
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Meta announced that its Connect 2026 event will take place from September 23-24.
Its evening keynote will dive into AI, VR, wearables, and more, and Meta says it will also host developers sessions for more details.
We’ve seen the company already reveal Muse Spark, its new LLM that is reportedly going to bring in a new “people first” era.
If you’ve been spinning with news and new reveals, this Meta announcement keeps that going with a teaser about what’s next for VR and more.
Like many other companies, Meta Connect is the time for consumers and developers to see what’s coming next from the company. This year will be no different, as Meta revealed that its Connect 2026 event will be held from September 23-24. Those looking to attend will have to head to Menlo Park, California, to the company’s campus.
All we have right now are small teasers. Meta says users will get a good look at the company’s “next computing platform” during the showcase. What’s more, Meta will be holding “evening keynote and developer sessions.” It’s at this time that we should expect to see its VR development, wearables, metaverse details, and (of course) AI. Meta is aware of its big VR push (how could it not?), stating that we’ll see how it can push that industry forward.
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More details are expected to surface from Meta as the year progresses. While we wait, there are a few things we should note.
This Connect could be massive, too
(Image credit: Nicholas Sutrich / Android Central)
Android Central’s Nicholas Sutrich is typically engrossed in Meta’s VR happenings and expects the company to have a slew of hardware reveals during Connect 2026. That appears to be the case, considering it’s teased “wearables” and VR, potentially signaling glimpses at new smart glasses and headsets. However, it’s the latter portion, the VR headsets, that Sutrich is focusing on. He expects Meta to give us something about its long-rumored Ultralight Quest during the keynote.
As far as its AI goes, we’ve seen—and in detail, too—where Meta is trying to position it with the Muse Spark LLM. It was giving Gemini vibes, but with Meta’s flair. Meta stated during its launch that Muse Spark was designed to usher us into a “people first” era of AI. Muse Spark can reportedly leverage multiple agents to tackle given tasks with “accuracy and speed.” If you saw Meta’s Q1 earnings this year, you’d know that it’s sparing no expense with AI (literally). The company’s spending shot up by 35%, with $33 billion spent between January 1 and March 31, 2026.
Android Central’s Take
If you’re ever just interested in seeing what’s coming from others in the industry, Meta’s Connect is pretty good for that. The company’s ambitions are grand, and there’s no hiding that it wants to dominate that VR space. I think its VR headsets are pretty cool in what they can do. Even its glasses are nice. It’s only May, so I’m interested in seeing what the company ends up teasing to truly build hype for the event.
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Amazon Ring, facing a surge in customer-support calls during last year’s holiday season, evaluated more than 40 AI voice vendors before choosing startup Vapi to handle its inbound phone traffic. Today, Ring routes 100% of its inbound calls through Vapi’s platform.
That deployment helped Vapi raise a $50 million Series B led by Peak XV Partners at a valuation of around $500 million after investment, according to a person familiar with the matter.
Ring turned to Vapi in mid-Q4 last year, when it was weighing whether to expand call-center capacity, rely more heavily on traditional automated phone systems, or deploy AI agents that could respond more naturally to customers, Vapi Chief Executive Jordan Dearsley (pictured above, left) told TechCrunch. Dearsley believes Ring chose Vapi because if offered Ring engineers granular control over how the AI agents behaved in live customer interactions.
Jason Mitura, vice president of software development at Amazon Ring, said Ring’s customer satisfaction scores improved after deploying Vapi’s platform and that the company’s teams were able to tune the AI agent experience without depending on engineering. “A lot of AI tools promise great outcomes — Vapi has delivered on them,” he said.
Founded by Dearsley and his University of Waterloo classmate Nikhil Gupta (pictured above, right), Vapi grew out of an AI therapist Dearsley built in 2023 for conversations during his daily walks. The pair, who had gone through Y Combinator with productivity startup Superpowered, found that while few people wanted the therapy product itself, startups were increasingly interested in the low-latency voice infrastructure underneath it. This led them to pivot to Vapi and launch the platform publicly in 2024.
Vapi provides tools for companies to build, deploy, and manage voice agents across customer support, lead qualification, appointment scheduling, and outbound sales.
Image Credits:Vapi
The startup says it has now handled more than 1 billion calls through its platform, with usage accelerating as enterprises move more customer interactions onto AI systems. Vapi, Dearsley said, currently processes between 1 million and 5 million calls a day, with enterprise customers accounting for the bulk of that volume.
In addition to Amazon Ring, Vapi’s enterprise customers include Kavak, Instawork, New York Life, UnityAI, Cherry, and Intuit. The startup also operates a self-serve developer platform that has been used by more than 1 million developers.
“Because we started from self-serve and had such a wide developer footprint, we were already battle-tested at significant scale before we signed our first major enterprise customer,” Dearsley said.
Other investors participating in the Series B round included Microsoft’s M12, Kleiner Perkins, and Bessemer Venture Partners, bringing Vapi’s total funding to $72 million. The startup is currently at an annual recurring revenue run rate in the “healthy” eight figures, an investor source told TechCrunch.
Vapi is part of a growing wave of AI voice startups that includes Sierra, Decagon, PolyAI, Bland, Retell, and ElevenLabs, as companies race to build systems capable of handling customer conversations with minimal human involvement. Dearsley said Vapi differentiates itself by focusing less on pre-packaged applications and more on the infrastructure and orchestration layer behind voice agents, particularly for enterprises that want greater control over reliability, compliance, and model behavior.
The startup currently has around 100 employees and plans to use the new funding to expand its engineering, infrastructure, and go-to-market teams.
“The golden problem is taking this indeterminate beast that is a model and taming it,” Dearsley said. “If you can do that, then you can provide value to the world.”
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Von Tickets zur Strategie: Wie DEX, Kollaboration und KI die Rolle der IT verändern
Sie arbeiten nicht in der IT, um den ganzen Tag Passwörter zurückzusetzen oder das x-te Ticket zum Druckerproblem zu bearbeiten.
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Kleine Probleme häufen sich immer weiter an. IT-Teams werden für Probleme in Anspruch genommen, die Enduser eigentlich selbst lösen könnten. Und die wichtigeren Aufgaben wie die Beseitigung der Ursachen, die Verbesserung der Systeme und die Planung werden immer weiter aufgeschoben.
Das betrifft nicht nur Ihr Team.
Tatsächlich gibt mehr als die Hälfte der IT-Fachkräfte an, dass sie ständig mit kleineren Problemen zu kämpfen haben, die kostbare Zeit für wichtigere Aufgaben rauben.
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Wieso die Employee Experience zunehmend in den Zuständigkeitsbereich der IT fällt
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Was überforderte Teams von solchen unterscheidet, die sich weiterentwickeln
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