AI will automate your processes, or accelerate your chaos.


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AI will automate your processes,
or accelerate your chaos.

Complexity has quietly become the tax on every AI dollar you spend. This research reveals what it’s really costing mid-market organizations.

25% of the average mid-market AI budget is lost to complexity before even value is realized.

For mid-market organizations AI success depends on more than adoption. Teams need practical ways to reduce integration friction, move pilots forward, and turn AI investments into measurable value.

Freshworks’ global survey of 12,021 IT decision makers reveals how complexity is shaping AI budgets, workloads, and deployment timelines for mid-market organizations.

In this report, you’ll learn:

  • How 25% of the average mid-market AI budget is lost to complexity overhead
  • Why 86% of IT leaders say managing AI complexity has increased their team’s workload
  • How 8 in 10 IT leaders report AI outputs introduce noise, errors, or rework
  • Why 72% of executives expect ROI within 8 months while deployment can take 6-12 months
  • How mid-market organizations can approach AI with more clarity, usability, and value

Download the Report

Download the Report

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About Freshworks Inc.

Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax. For the freshest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X

The post AI will automate your processes, or accelerate your chaos. appeared first on Tech Research Online.

SpaceX launches new V3 Starlink satellites but suffers another booster failure


SpaceX successfully deployed the first third-generation Starlink satellites on Friday using an upgraded version of its prototype Starship — the 13th test flight of its mega-rocket to date. But the company suffered another failure with its Super Heavy booster during a planned simulated landing in the Gulf of Mexico.

It’s the second time the company has had an issue with the Super Heavy booster on this V3 version of Starship. In May, on the first Starship V3 flight, SpaceX encountered a failure of the Starship’s Super Heavy booster as it separated from the upper stage of the rocket.

The launch came a little more than a week after SpaceX tried to conduct the 13th Starship launch. That attempt had to abort immediately after ignition due to a number of rocket engine failures. SpaceX said it replaced six engines ahead of Friday’s flight to fix the problem.

During Friday’s launch, the booster made it further into its planned flight, but wasn’t able to properly fire up all of the engines required for its simulated landing burn. The booster exploded after a faster-than-expected impact with the water.

This was the first launch of Starship since SpaceX went public in June in the largest IPO in history. In a test of SpaceX’s “fly, fail, fix” approach to Starship development, the company saw its stock decline last week in the day following the launch abort. The dip is part of a larger downward trend since the IPO that has seen the company’s stock drop from a peak of more than $200 per share to $115 at the close of trading on Friday. In after-hours trading, SpaceX shares fell another 2% following the booster failure, before paring some of those losses.

SpaceX appears to have had better luck with the Starship V3 upper stage during Friday’s launch. The upper stage lost a rocket engine during the first V3 launch in May. That didn’t happen this time around, as Starship encountered no issues on its way to deploying the new Starlinks.

The new Starlink satellites are expected to burn up in the atmosphere roughly 20 minutes after deployment, as Starship still isn’t capable of reaching Earth orbit.

This story is developing…

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EU hits Google with another $1B fine as Search and Play Store face fresh antitrust crackdown



What you need to know

  • The European Commission issued its first-ever Digital Markets Act fines against Google, totaling €890 million ($1 billion) for anticompetitive practices.
  • Search took the biggest hit, with Google fined €460 million for allegedly giving its own services preferential placement over rival platforms.
  • Google Play wasn’t spared either, as the EU fined the company €430 million for restricting developers from steering users to cheaper payment options outside the Play Store.

Google’s battles with European regulators are far from over. After recently losing its fight against the EU’s record €4.1 billion antitrust fine over Android’s market dominance, the European Commission has now issued its first fines against the company under the Digital Markets Act (DMA).

The EU announced that it has fined the company €890 million (around $1 billion), saying that Google broke the Digital Markets Act (DMA) by giving its own services an unfair advantage in Search, and limiting how Android developers can reach customers outside the Play Store.

ServiceNow bets $40 million on Indian banking software specialist to expand its financial services push


ServiceNow, the U.S. enterprise software company known for automating workflows like IT service management and HR operations, is betting on an Indian banking software specialist to deepen its push into global financial services.

The company has invested $40 million in BusinessNext, valuing the 24-year-old Indian firm at $700 million and taking a roughly 5% stake. The deal gives BusinessNext access to ServiceNow’s global sales network as the companies expand their partnership in AI for financial services.

ServiceNow’s investment reflects BusinessNext’s growing profile beyond India. The profitable, Noida-based company, which generated about $32 million in revenue in its latest financial year, serves more than 70 banks across India, Southeast Asia, the Middle East, and the U.S. Its customers include the Reserve Bank of India, the country’s central bank, and State Bank of India and HDFC Bank, which are India’s largest public- and private-sector lenders, respectively.

About half of BusinessNext’s revenue comes from outside India, with overseas markets expected to drive much of its future growth, founder and CEO Nishant Singh said in an interview.

The company chose ServiceNow over potential financial investors to accelerate its expansion by tapping the U.S. software group’s global reach. Singh told TechCrunch that the partnership would help BusinessNext “borrow” its go-to-marker “machinery” — referring to ServiceNow’s sales infrastructure — in markets where it has a limited presence.

“Think of it as a strategic partnership, which is cemented with funding,” he said.

BusinessNext’s software, Singh said, manages customer-facing banking workflows, while ServiceNow is stronger in workflow automation and back-office systems, a combination the two companies plan to sell jointly to financial institutions.

“India’s financial services sector is at an inflection point — institutions are moving from digital experimentation to full-scale AI-led operations,” Kulmeet Bawa, ServiceNow’s group vice president and managing director for India and SAARC, said. He added that the partnership combines ServiceNow’s enterprise workflow platform with BusinessNext’s banking expertise.

Founded in 2002, BusinessNext — known as CRMNext until 2022 — has spent several years building what Singh calls an “autonomous banking” platform, using AI agents to automate banking workflows while keeping sensitive customer data on private AI infrastructure to meet regulatory and privacy requirements.

Singh told TechCrunch that AI was built into the company’s platform from the outset rather than added later. “We actually renamed our company and we kind of rewrote our stack to put that fundamentally at the core,” he said.

BusinessNext employs more than 1,300 people across its operations and was last valued at $181 million in 2021, per private market intelligence platform Tracxn. It has raised more than $60 million in external funding and counts Avataar Ventures, Norwest Venture Partners, and Ascent Capital among its existing investors.

The deal comes as established enterprise software vendors face pressure from customers who are questioning whether traditional SaaS tools are worth paying for when AI-native alternatives are emerging. For ServiceNow, the deal builds out its position in banking by partnering with a company focused on AI-driven banking software, as it expands its enterprise software portfolio through acquisitions, investments, and partnerships.

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Unpacked is done, but the Samsung Galaxy Card is here with a bunch of cash rewards


What you need to know

  • Samsung has opened its application period to consumers looking to grab its first credit card: the Galaxy Card.
  • Consumers can get this digitally or physically in a black metal design, thanks to a Barclays U.S. Consumer Bank partnership.
  • The Galaxy Card offers a series of cash rewards for consumers, such as 5% cash rewards on eligible purchases made directly with Samsung.

There have been plenty of reveals and announcements at Samsung’s Galaxy Unpacked today (July 22), but there’s a little more to discuss. The company is entering the credit card world, and you can apply now.

In a press release, Samsung announced the Galaxy Card: the brand’s first credit card in the U.S., which delivers “a new way for users to earn cash rewards across everyday purchases and the Galaxy ecosystem.” The Galaxy Card is available as a virtual and a premium black metal card. As one would expect, the card is designed to fully support Samsung Wallet. The Galaxy Card was made in partnership with Barclays U.S. Consumer Bank operating on the Visa network.

Was kostet jede Stunde Produktionsstillstand?


Jede ungeplante Unterbrechung der Produktion verursacht Kosten – durch Stillstand, Personaleinsatz, Terminverzögerungen und entgangene Umsätze.

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Mit dem Acronis OT Downtime Calculator erhalten Sie eine datenbasierte Schätzung der finanziellen Auswirkungen von Produktionsausfällen und erkennen das wirtschaftliche Potenzial einer schnelleren Wiederherstellung.

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Light made a flip phone. It’s colorful and it’s cheap.


Kaiwei Tang helped create the iconic Motorola Razr over 20 years ago. Now, 10 years into building Light, the startup behind the minimalist smartphone alternative Light Phone, he’s as surprised as anyone that his customers are begging for a flip phone.

“We’ve been interviewing young people that use flip phones for a few years,” Tang told TechCrunch, describing a pattern his team kept running into: Gen Z users love their flip phones but say the build quality is bad. “They’re describing the flip phones in negative language, but they stick with it, and they feel proud.”

So Tang and co-founder Joe Hollier had an idea. What if Light took the fast, custom software from its last three touch screen phones and put it into a flip phone? That’s how they decided to build the Light Flip, the most affordable device that Light has ever released.

“What we’re doing is offering the same Light Phone experience, the same Light Phone OS with our SDK developer program, all of the tools we already have today: alarm, calculator, calendar…” Hollier told TechCrunch. “It’s kind of the exact same experience, just one is fully tactile, no touch screen, and [the other] one is a complete touch screen experience.”

Image Credits:Light Phone

Pricing has always been Light’s hardest problem as a small hardware startup. How do you sell a “less” phone for a price people will actually pay, when the whole pitch is fewer features? Its previous release, the unlocked Light Phone III, retails at $799. But the Light Flip brings the cost down to $299 by dropping a touch screen, NFC reader, and selfie camera. The Light Flip is also made of plastic, rather than sturdier aluminum, but that means that for the first time, Light can offer one of its phones in a range of colors: black, red, yellow, pink, navy blue, and light grey.

“I thought I was fully QWERTY, but I was having fun with the T9 predictive texting [the old-school method of typing multiple letters per number], so I can see myself going flip phone also for the colors,” Hollier said. “Just having a yellow phone gets me so jazzed.”

Beyond the sticker price, Light is also testing a financing play. It recently piloted phone contracts with Andrew Yang’s anti-doomscrolling carrier Noble Mobile. With Light’s own service plan, customers can get the Light Flip for a two-year contract at $39 per month; the Light Phone III will be available for $59 per month over the same time frame.

The Light Flip only has a 2.8″ OLED screen on the inside and no screen on the outside, as requested by users. There will be a small light on the front of the phone, however, so that you can see if you have notifications without flipping open the device. With 5G and 4GLTE connectivity, the Light Flip can download podcasts online and play music that you upload to your phone, which you can listen to via either a 3.5mm headphone jack or Bluetooth headphones. It charges via USB-C, works with both eSIM and physical Nano SIM cards, and includes a 12-megapixel camera on the back.

Image Credits:Light Phone

The Light Flip is expected to ship in April 2027, which Light acknowledges is a long lead time. To keep preorder customers engaged (and, practically, to keep them from canceling before it ships), the company is launching a new “Flip Your Life” program, including bi-weekly newsletters to help people prepare for the lifestyle adjustment of ditching a smartphone. It’s a community-building move as much as a marketing one. By building a support network around the phone, Light hopes that the transition to using its products will be less jarring and that it sticks.

While Light believes that its phones can help people reclaim the time they may regret spending on mindless scrolling, the founders acknowledge that it’s not easy to quit smartphones cold turkey. It’s hard to sacrifice the convenience of instant internet access, Apple Pay, music streaming, and convenient communication tools like WhatsApp and iMessage, and it’s easier for the flip phone-curious to make this transition when they’re not going through it alone.

“I think something that’s so inspiring about this movement is it’s not coming from a place of just anger and hatred… It’s a movement of optimism, as well as skepticism,” Hollier said. “I think that’s what we’ve always tried to do with Light. We’re anti big tech in all these ways, but we’re always trying to show that the other side of life can be really simple and beautiful.”

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Google’s latest Android 17 beta fixes Bluetooth headaches and Gemini crashes


What you need to know

  • Android 17 QPR2 Beta 1 is officially here, kicking off testing for Google’s next Pixel Feature Drop arriving in December 2026.
  • This beta includes fixes for Bluetooth reconnection failures, lock screen media glitches, Gemini-related reboot crashes, and touch input bugs.
  • The update supports Pixel 6a through the Pixel 10 lineup, plus the Pixel Fold and Pixel Tablet, and is available via the Android Beta Program and Android Emulator.

Google’s not wasting any time after wrapping up Android 17 QPR1. The company has officially kicked off testing of Android 17 QPR2 Beta 1, offering Pixel users and developers a first look at the next quarterly update expected to arrive as the December 2026 Feature Drop.

This release doesn’t come with any new user-facing features, but it does fix some annoying bugs that have plagued Pixel owners. In its official release notes, Google says it has fixed an issue where Bluetooth devices could fail to reconnect after losing pairing, with no indication there was a problem. There’s also a fix that stops media controls from flashing briefly on the lock screen when waking a phone, even if notifications for that app had been turned off.

Netflix paid $587M for Ben Affleck’s AI filmmaking startup


In a new regulatory filing, Netflix revealed that it paid $587 million in cash for InterPositive, a startup co-founded by actor and director Ben Affleck.

The streaming company announced the acquisition in March, with a statement from Affleck saying he wanted to “protect the power of human creativity.” According to Affleck, InterPublic’s AI tools help filmmakers improve their footage in post-production, particularly when it comes to making up for “real-world production challenges such as missing shots, background replacements or incorrect lighting.”

At the time, Netflix announced that the entire InterPositive team would be joining the company, with Affleck joining as a senior advisor, but it didn’t disclose the financial terms of the deal. A subsequent report in Bloomberg suggested that the deal could be worth up to $600 million.

In its most recent earnings report, Netflix said that around 300 of its titles have already used generative AI.

Google Pixel 11 Pro XL vs. Pixel 10 Pro XL


The Google Pixel 11 family is right around the corner, and that means now is a great time to start considering whether you’re going to upgrade to this year’s phone, or save money and grab last year’s best with a solid deal (or a second-hand offer).

In a year with rapidly rising technology prices, 2026 might be the best year ever to consider buying last year’s phone, especially with the rumor that Google isn’t giving the Pixel 11 Pro XL a massive overhaul. If you’re choosing between the Pixel 11 Pro XL and Pixel 10 Pro XL, or are considering upgrading year-over-year, here’s everything you need to know!

Google Pixel 11 Pro XL vs. Pixel 10 Pro XL: Design and display

A screenshot of a Pixel 11 Pro teaser from the Google Store, showcasing Pixel Glow's multi-colored LED experience.

(Image credit: Google Store)

The Pixel 10 Pro XL and Pixel 11 Pro XL will likely look identical at a glance, but at least one key change will catch your eye and make you at least a tiny bit jealous. I’m talking about Pixel Glow, a new type of LED that appears on the Pixel 11’s camera bar, seemingly as part of the camera flash unit.

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